When a complaint is filed against a doctor in California it is assigned to a consumer services analyst for review. If the allegations are about the quality of care received by a patient then the Medical Board will review the patient’s allegations, the patient’s records and statements from the doctors who treated the patient. Once all of this information is gathered it is sent to a medical consultant for review. The medical consultant will determine whether the allegations deserve further review by the Attorney General’s office or whether the case should be dismissed. If the allegations are concerning another matter within the Medical Board’s jurisdiction, such as failure to provide medical records upon request, then the matter may be decided before reaching a medical consultant.
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