How Do I Find Out Who My Agent Is?
For questions about your case, you should call the appropriate Customer Service Unit (CSU). The only time you would need to contact a particular agent is if his/her phone number is listed on a letter or notice you receive from ORS/CSS, or the agent contacts you for further information. Although you may not speak to the same person each time you call CSU, each CSU representative is able to assist you with questions and concerns about your case, such as case status requests. For routine payment questions, you can call our automated phone line 24 hours a day, 7 days a week to find out if a payment was posted and/or sent. If you have a complaint about the way your case is being handled, it is also appropriate that you contact CSU as a first step in resolving issues.
Please keep in mind that ORS/CSS (and the Office of the Attorney General) does not represent either parent. The role of ORS/CSS is to ensure that children receive the support to which they are entitled. If you are unhappy with the level of service you receive at ORS/CSS, it may suit your situation better for you to hire a private attorney or contract with a private agency.
Other Utah Family Law FAQs
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Q:
What Is The Function Of The Office Of Recovery Services Child Support Program?
A: The Office of Recovery Services (ORS), is an agency located within the Utah Department of Human Services. Within ORS, Child Support Services (CSS), is responsible for …
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Q:
What About Custody And Visitation Issues?
A: ORS/CSS does not address legal custody or visitation issues. To determine these issues initially, we suggest you hire a private attorney. Utah law requires the child …
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Q:
Can You Collect Support Even If The Other Parent Lives In Another State?
A: Yes. If a noncustodial parent lives in another state, ORS/CSS will either send a notice to withhold income directly to the parent`s employer in the other state or …
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Q:
How Do I Open A Child Support Case?
A: Child support services are available to parents and relatives who fill out and sign a child support application. Also, anyone receiving public assistance or Medicaid …
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Q:
What Information Does Ors/Css Need To Proceed With A Case?
A: The more information you provide in the application, the better. Also, be sure to attach to the application copies of all appropriate legal documents, such as: birth …
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Q:
What If I Can't Answer All Of The Questions In The Application Form?
A: It is extremely important that you provide as much information as possible so ORS/CSS can proceed with your case and that you cooperate with ORS/CSS in collection …
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Q:
How Long After A Case Is Opened Will I Receive Child Support?
A: Unfortunately, there are no guarantees that child support will be collected. Although ORS/CSS has access to many location sources and has many enforcement techniques …
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Q:
What About Collecting Child Care Costs?
A: ORS/CSS can only collect child care at the request of either parent if the child care amount is included in a court order along with a child support obligation, and …
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Q:
Can I Also Use A Private Agency To Collect My Child Support?
A: ORS/CSS will not automatically close your case when you contract with a private agent but you will be required to provide ORS/CSS with the name and address of the …
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Q:
Who Do I Call For More Information?
A: For more information about child support services, including processing time frames, fees, etc., please read the A Notice of Services@. Also, for general information …
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Family Law Sub-categories
