Illinois Family Law FAQs

• Q: What Is The Time Frame For The Sdu To Set Up A Direct Deposit, Once We Mall The Information To Them?
  A: The direct deposit accounts take from four to six weeks to establish. The SDU will distribute checks to the payees until the account is established.
• Q: My Check Was Lost Or Stolen, What Should I Do?
  A: Report your lost or stolen check to the agency that wrote the check. If the check was written by the SDU, phone 630­681­2488. If your check was written by the … More
• Q: Can I Call The Sdu With Questions?
  A: The SDU is a clearinghouse for child support payments and cannot answer questions about orders or balances. For Information about a court order for support or … More
• Q: I Plan To Move, To Whom Do I Report A Change Of Address?
  A: Report any change of mailing address immediately to the Clerk of the Circuit Court, of the county in which the court order was filed, or to IDPA if you have an … More
• Q: I Am Receiving Tanf, Will The Sdu Send Me A Check?
  A: TANF recipients will continue to receive child support pass­through through the Illinois LINK card.
• Q: My Child Support Order Requires That The Income Withholding Payment Be Mailed Directly To Me, Will My Money Now Go Through The Sdu?
  A: Yes, the law requires that all income withholding orders must be sent to the SDU.
• Q: My Case Has Nothing To Do With Public Aid; Does My Money Have To Go Through The Sdu?
  A: Yes, if you have Income withholding deducting your child support. The law requires that all income withholding orders must be sent to the SDU.
• Q: Now Do I Report A Change Of Address Or A New Employer?
  A: You are required to report any change of mailing address or employer immediately to the Clerk of the Circuit Court of the county in which the order was filed or to … More
• Q: I Am Self Employed, Does My Money Have To Go Through The Sdu?
  A: If it is being deducted through income withholding, then yes, your payments will go thru the SDU.
• Q: Can My Employer Still Charge Me $5.00 Per Month Processing Fee?
  A: Yes, your employer may charge up to $5.00 per month to process your withholding payments, however, there will be no additional charge assessed by the SDU.
• Q: What If My Support Payment Is Distributed Incorrectly Or Not At All?
  A: Check with your employer`s payroll office first, to confirm that the employer is deducting your child support payment and that payments are being mailed according to … More

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