Texas Lemon Law FAQs

• Q: Can My Complaint Be Resolved Quickly?
  A: TxDOT will contact the manufacturer and dealer about your complaint. The manufacturer may send one of its experts to the dealership to help identify and fix the … More
• Q: What Is A Lemon Law Hearing?
  A: A Lemon Law hearing is your opportunity to prove to an Administrative Law Judge ( ALJ ) that your vehicle is a lemon. You must present your own testimony or that of … More
• Q: How Should I Prepare For The Hearing?
  A: Collect your documents. For example, your sales contract, warranty booklet, work orders or repair tickets, and letters to or from the dealer or manufacturer. Bring … More
• Q: How Do I Prove My Case?
  A: Although a hearing is less formal than a court trial, you must still prove your case to the Administrative Law Judge . You must prove that: you purchased or leased a … More
• Q: Who Is Involved In The Hearing?
  A: Usually, owners present their own cases, and manufacturers send their customer relations managers. However, if a manufacturer has an attorney or if you feel … More
• Q: What Will Happen At The Hearing?
  A: First, you will present your side of the story. Then, the judge or the manufacturer`s representatives may ask you questions about your statements or documents. Next, … More
• Q: What Happens If I Win?
  A: The law provides basic guidelines for what you may get if you prove your case. Because every situation is different, judges review the facts of each particular case … More
• Q: What If I'm Not Satisfied?
  A: Neither you nor the manufacturer has to accept the ALJ`s decision. Copies of the decision and order are sent to the consumer and the manufacturer by certified mail. … More
• Q: What Are My Other Options?
  A: The Lemon Law expressly provides that it does not limit the rights or remedies otherwise available to an owner under any other law. You may file a lawsuit against a … More
• Q: Where Can I Get More Information?
  A: The information in these FAQs is a summary of the Lemon Law and the procedures involved in pursuing a complaint. The law itself is found in Vernon`s Revised Texas … More

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