A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem after a reasonable number of attempts.
The manufacturer has failed to correct a problem if it still exists after:
- Three repair attempts; or
- The vehicle has been out of service (due to the problem) for a total of 30 days.
- Whenever the vehicle is returned for service or repair, the manufacturer or dealer must provide an itemized statement of all work performed, including parts and labor.
The buyer then has the option to:
- Get a comparable new car from the manufacturer of equal value; or
- Return the vehicle for a refund of the full purchase price, including all costs paid by the buyer (such as taxes, tags, and delivery fees).
- A reasonable deduction or offset is subtracted from the price to account for the buyers use of the vehicle. This cannot be more than ten cents per mile driven or 10% of the vehicles purchase price, whichever is less.
- The manufacturer must pay any refund within 30 days.
