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What Is Arbitration?

Arbitration allows a neutral third party to make a decision about your case based on the merits of the claim. The Attorney General`s Office has rules for approval of arbitration programs that are intended to ensure a their and timely resolution to the dispute.

All automakers participate in some kind of arbitration program. Some of these have been approved by the Attorney General, but others have not. If a program has been approved by the Attorney General, you must go through arbitration before you have the right to file a lawsuit. Contact the Attorney General`s Consumer Protection Section to learn which manufacturers have approved arbitration programs.

You can find information from your dealer or with the warranty materials explaining how to apply for arbitration. For approved arbitration programs, you have the right to request an oral hearing of your case. These hearings are frequently conducted by telephone conference call for the convenience of all parties.

Whether the arbitration program has been approved or not, decisions reached through arbitration are not binding on the consumer.

Other Ohio Lemon Law FAQs

Q: What Is The Lemon Law?
A: Ohio legislators passed one of the most comprehensive Lemon Law in the nation in 1987. It requires automakers to repair defects that affect the use, value, or safety … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: What Is A Lemon?
A: A lemon is a motor vehicle that has a problem or problems, covered by the warranty, that substantially impairs the use, value, or safety of that vehicle. If you have … More
Q: Has The Manufacturer Had A Reasonable Opportunity To Repair The Vehicle?
A: If you can answer yes to any of the following four questions. the manufacturer is presumed to have had a reasonable opportunity to repair your vehicle under Ohio law. … More
Q: Will The Manufacturer Refund The Full Purchase Price Of The Vehicle?
A: Once it is clear that your vehicle has not been fixed, the automaker must, at your option, give you a new vehicle or refund the full purchase price. That price … More
Q: Should I Take My Case To Court?
A: If the automaker does not have an arbitration program approved by the Attorney General, or if you are unhappy with the outcome of the arbitration, you may want to take … More
Q: What Are The Responsibilities Of The Manufacturer And The Dealer?
A: Manufacturers and dealers are required to provide more information to consumers than ever before. Manufacturers must provide this written statement to every new car … More
Q: Is There Protection For Used Car Buyers?
A: If you are looking at buying a used car, keep in mind that Ohio`s Lemon Law does not apply to motor vehicles more than one year old or driven more than 18,000 miles. … More
Q: Do I Have The Same Protection As A New Car Buyer?
A: A returned lemon buyer is NOT entitled to the same legal protection as a new car buyer. You are provided only with the fair warning notice and warranty protection … More
Q: How Can I Protect Myself?
A: If you buy a new vehicle, please take the following precautions just in case it turns out to be a lemon. It will cost you nothing if you do. It could cost you … More

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