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What Steps Should I Take?

When you buy your car, read your warranty and owner`s manual carefully. Follow all maintenance guidelines.
When you notice a defect, take the vehicle to an authorized dealer for repairs as soon as possible. Prepare and leave a detailed list describing each defect each time you take the vehicle in for repair. Keep a copy for yourself.
Get repair orders for all warranty work. Ask for detailed repair orders and keep them.
Be sure the repair orders show how many days the vehicle was in the shop.
Keep a personal record of the number of days the vehicle is in the shop, dates, and mileage.
Keep a record of all related expenses, such as towing charges and rental car fees, and save all receipts.
After the third repair for the same defect or if the vehicle has been out of service for 15 business days, notify the manufacturer and the finance company in writing (if you have not done so already) and send the notification by certified mail, return receipt requested. Ask the manufacturer to have the car fixed. Send a copy to the dealer. You will probably find the address of the manufacturer in your warranty or owner`s manual or you can get it from the dealer.
Keep copies of all correspondence.
Do not return the car or stop making payments. Talk to an attorney if you are at this point.

Q: What Is The Lemon Law?
A: The 1987 General Assembly enacted a lemon law to give better remedies to North Carolina consumers who buy or lease a new car that is a lemon. The lemon law (a) defines … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The lemon law does not apply just to passenger cars. It covers any new motor vehicle other than a house trailer, provided that the vehicle does not have a gross … More
Q: When Is A Vehicle Considered A Lemon?
A: A vehicle is a lemon if it is seriously defective and could not be repaired in a reasonable number of attempts. Serious Defect: A serious defect is any defect or … More
Q: What Remedies Are Available To The Consumer?
A: If the manufacturer has not fixed the vehicle after a reasonable number of attempts, the purchaser or leasing consumer is entitled to choose a comparable, new … More
Q: What About Arbitration?
A: Many auto manufacturers have established dispute resolution programs for customers with warranty problems. Some require you to use these programs before you go to … More
Q: When Should I Conside Seeing A Lawyer?
A: If arbitration fails, or if you did not have to use arbitration and did not want to, you should consider seeing a private attorney. Many people are reluctant to do … More
Q: Where Can I Get More Information About The Lemon Law?
A: North Dakota Office of the Attorney General Consumer Protection and Antitrust Division 600 East Boulevard Avenue Bismark, ND 585050040 7013283404 or … More