A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem within a reasonable time.
The manufacturer is presumed to have failed to correct a problem if it still exists after:
- Three repair attempts; or
- The vehicle has been out of service (due to the problem) for a total of 20 days.
- Whenever the vehicle is returned for service or repair, the manufacturer or dealer must provide an itemized statement of repair which includes:
- Diagnosis made;
- All work performed;
- General description of the problem;
- Amount charge for parts and labor, if paid for by you;
- Date and odometer reading when the vehicle was submitted for repair; and
- Date and odometer reading when the vehicle was made available to you.
You then has the option to:
- Get a comparable vehicle from the manufacturer of equal value; or
- Return the vehicle for a refund of the full purchase price, including all costs paid by the buyer (such as taxes, tags, and delivery fees).
- A reasonable deduction or offset is subtracted from the price to account for your reasonable use of the vehicle.
