Newvehicle owners must report problems or defects in writing to the manufacturer to use the provisions of the Lemon Law. The manufacturer must be permitted a reasonable number of attempts to correct the problem. Under the law, it is presumed that there have been a reasonable number of attempts to correct the problem if:
- The vehicle has been in the repair shop for the same problem four or more times and the problem still exists; or
- The vehicle has been out of service because of a warranty repair for 30 or more working days since delivery, excluding delays that are beyond the manufacturer`s control.
If the problem cannot be fixed in a reasonable number of repair attempts the manufacturer can offer you a cash refund or a vehicle of comparable value.
Under the law, dealerships can deduct a reasonable allowance for the consumer`s use of the vehicle from the refund. The law also stipulates that a replacement vehicle must be acceptable to the consumer.
