Massachusetts Lemon Law FAQs

• Q: What Is The Lemon Law?
  A: The Massachusetts Lemon Law protects consumers who have serious defects in their new cars. The law defines a lemon as a new or leased motor vehicle that has a defect … More
• Q: What Vehicles Are Covered Under The Lemon Law?
  A: Any new car, motorcycle, van or truck bought in Massachusetts from a new­car dealer for personal or family purposes is covered by the Lemon Law for the term of … More
• Q: What Is Not Covered By The Lemon Law?
  A: auto­homes; vehicles built primarily for off­road use; vehicles used primarily for business purposes; vehicles with defects caused by owner negligence, … More
• Q: What Is The Lemon Law Term Of Protection?
  A: The term of protection is one year or 15,000 miles of use from the date of original delivery, whichever comes first. This means that the defects you are complaining … More
• Q: What Is Considered A Substantial Impairment?
  A: The Lemon Law only covers serious defects—those which substantially impair the use, market­value or safety of the vehicle. The law does not list the defects … More
• Q: What Is Considered A Reasonable Number Of Repair Attempts?
  A: The Lemon Law gives the manufacturer, its agent or authorized dealer a reasonable number of attempts to repair the substantial defect. This standard is met if, within … More
• Q: The Problem Still Exists, What Should I Do Next?
  A: If the substantial defect continues or recurs after the manufacturer or authorized dealer has made a reasonable number of repair attempts to repair the defect, you … More
• Q: What Can I Expect If I Choose To Have The Manufacturer Give Me A Replacement Vehicle?
  A: If your vehicle qualifies as a lemon and the manufacturer offers you a replacement vehicle, it must be one that is acceptable to you. You are free to reject a … More
• Q: What Can I Expect If I Choose To Have The Manufacturer Give Me A Refund?
  A: New Vehicles: If you choose to get a refund, you will receive the full contract price of the vehicle including all credits and allowances for any trade­in … More
• Q: What Are My Options If The Manufacturer Does Not Replace The Vehicle Or Offer A Refund?
  A: If the manufacturer will not refund your money or replace the vehicle, you have several options. You may seek mediation, arbitration, or file suite in court. … More

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