The Adjuster Says That The Company Will Only Pay For A "Replacement Crash Part" Instead Of Ordering A New Part From The Factory. Is This Legal?

Yes. Insurers are not required to put new parts on used vehicles. Replacement parts are now of high quality and don't generally cause problems for consumers. If your vehicle was just purchased you will probably get new parts in the claim settlement process.

The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.

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