Why Is It So Hard To Reach My Child Support Office By Phone?

Customer services representatives are consistently answering telephone inquiries, Monday through Friday, 8 a.m. to 5 p.m. EST. Due to the number of inquiries, you may have to wait to speak with a representative or try your call again. You can obtain information about payments, arrears, and certain case actions from our automated Interactive Voice Response service. Fax numbers and mailing addresses for child support offices are also available through the voice response service.

Other Virginia Family Law FAQs

Q: Department Of Child Support Enforcement Contact Information
A: Virginia Department of Social Services 730 East Broad Street Richmond, VA 23219 804.692.1900 More
Q: Dcse District Offices
A: Abingdon District Office 190 Patton Street Abingdon, VA 24210 1(800)9224903 (Toll Free) Areas Served: Bland, Bristol, Buchanan, Dickenson, Giles, Lee, Norton, … More
Q: Do I Need To Tell Dcse When I Move?
A: Yes! Custodial and noncustodial parents are required to notify us promptly and in writing of any change in address.
Q: Can Dcse Help With Questions Or Problems About Custody Or Visitation?
A: No. DCSE cannot address custody or visitation. These issues can only be addressed by a court.
Q: How Can Dcse Assist With Establishing Paternity?
A: If one of the parties applies for DCSE services, DCSE can take steps to establish paternity for a child.
Q: If A Judge Makes A Decision I Disagree With, What Can I Do?
A: You may wish to obtain legal counsel. If the decision (or order) can be appealed, you must appeal to the appropriate court within the specified time period. If you … More
Q: When I Was A Child, The Non-Custodial Parent Did Not Pay The Support He/She Was Ordered To Pay. Can I Collect The Money That Is Owed?
A: No. Although you are no longer a minor, the child support owed was and continues to be payable to the custodial parent, who was your caretaker during that time. The … More
Q: Do You Have An Attorney I Can Talk To About A Question I Have Related To Child Support?
A: No. DCSE attorneys act on the behalf of the Commonwealth of Virginia. They do not represent the custodial or noncustodial parent or provide individuals with legal … More
Q: Where Is The Scale That Is Used In Setting The Amount Of A Child Support Order?
A: You can review the child support guideline by accessing the Legislative Information System website, and looking at Section 20108.2. of the Code of Virginia. … More
Q: How Does Dcse Determine How Much Support Someone Should Pay?
A: DCSE utilizes the child support guideline scale that is part of the Code of Virginia. The guideline was developed with input from custodial and noncustodial … More