Who Do I Call For More Information?

For more information about child support services, including processing time frames, fees, etc., please read the A Notice of Services@. Also, for general information or for information about your case, you may call the Customer Service Unit (CSU) in any of the ORS/CSS offices.

Other Utah Family Law FAQs

Q: What Is The Function Of The Office Of Recovery Services Child Support Program?
A: The Office of Recovery Services (ORS), is an agency located within the Utah Department of Human Services. Within ORS, Child Support Services (CSS), is responsible for … More
Q: What About Custody And Visitation Issues?
A: ORS/CSS does not address legal custody or visitation issues. To determine these issues initially, we suggest you hire a private attorney. Utah law requires the child … More
Q: Can You Collect Support Even If The Other Parent Lives In Another State?
A: Yes. If a noncustodial parent lives in another state, ORS/CSS will either send a notice to withhold income directly to the parent`s employer in the other state or … More
Q: How Do I Open A Child Support Case?
A: Child support services are available to parents and relatives who fill out and sign a child support application. Also, anyone receiving public assistance or Medicaid … More
Q: What Information Does Ors/Css Need To Proceed With A Case?
A: The more information you provide in the application, the better. Also, be sure to attach to the application copies of all appropriate legal documents, such as: birth … More
Q: What If I Can't Answer All Of The Questions In The Application Form?
A: It is extremely important that you provide as much information as possible so ORS/CSS can proceed with your case and that you cooperate with ORS/CSS in collection … More
Q: How Long After A Case Is Opened Will I Receive Child Support?
A: Unfortunately, there are no guarantees that child support will be collected. Although ORS/CSS has access to many location sources and has many enforcement techniques … More
Q: What About Collecting Child Care Costs?
A: ORS/CSS can only collect child care at the request of either parent if the child care amount is included in a court order along with a child support obligation, and … More
Q: How Do I Find Out Who My Agent Is?
A: For questions about your case, you should call the appropriate Customer Service Unit (CSU). The only time you would need to contact a particular agent is if his/her … More
Q: Can I Also Use A Private Agency To Collect My Child Support?
A: ORS/CSS will not automatically close your case when you contract with a private agent but you will be required to provide ORS/CSS with the name and address of the … More