What Is Complaint Mediation?

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What Is Complaint Mediation?

Complaint mediation is a way to settle disputes where the two parties to the dispute work through a third person to solve their problem. It is a simple and informal process. The third person, or "mediator", helps the disputing parties understand each other's position and to reach a mutually acceptable agreement. Mediation is a proven method of quickly settling problems.

Other Maine Consumer Protection FAQs

Q: How Does Our Consumer Mediation Service Work?
A: Your complaint is reviewed to determine if it can be mediated. If it appears that it can be, a copy of your written complaint is then forwarded to the business for its … More
Q: How Do I Start The Mediation Process?
A: To start the mediation process, fill out a Consumer Complaint Petition, available from the Consumer Protection Division. (For address, see Consumer Mediation.) Fill … More
Q: How Long Does It Take?
A: An average complaint takes five to six weeks to work its way through the system. Some will take longer. Please be patient! The mediator assigned to your case is a … More
Q: New Information, Settlement, Etc.
A: If you receive any additional information after sending in your complaint that we should know about, please send it to us in writing. Likewise, should you settle the … More
Q: What Complaints Are Not Mediated?
A: We do not mediate disputes between private parties (i.e., where neither party is a business), business versus business disputes,, disputes outside of our jurisdiction … More
Q: What If Maine Law Is Violated?
A: This office cannot possibly prosecute all violations of Maine law. As a matter of policy, we must confine our activities to those cases where large numbers of … More
Q: Does Mediation Work?
A: We cannot guarantee mediation will work or that you will receive everything you want. But we do believe mediation often works, and works well. If our mediation efforts … More
Q: What If Mediation Doesn't Work?
A: If our attempts at mediating your complaint have been unsuccessful and there is nothing more we can do, there are still several things you can do for yourself. For … More