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A phone call is not enough. Writing a note on the back part of the bill sent to the creditor is not enough.
There is a form to help the debtor decide what to put in their letter. Remember that they must pay any part of the bill that is correct.

Q: What Happens After The Debtor Sends The Letter?
A: The creditor has 30 days to act. The creditor must look into the claim. The creditor must either correct the mistake or explain why there is no mistake. The creditor … More
Q: What can a creditor do if a debtor won't pay?
A: Creditors are very likely to report the delinquencies to one or more credit bureaus, thus harming the credit record. In Idaho they may seek a judgment and court order … More
Q: Whom May A Creditor Contact About A Debt?
A: A creditor may contact any person to locate a debtor. However, in doing so, the creditor usually may not talk to anyone more than once or refer to the debt when … More
Q: Can A Creditor Be Stopped From Contacting The Debtor?
A: Yes. By notifying a creditor by mail not to contact the debtor. After that, the attempts at contact must stop. There are two exceptions to this. The creditor may say … More