Who Can I Call For Help?

Wisconsin Department of Transportation`s Dealer Section licenses and regulates dealers and manufacturers and helps resolve disputes about vehicle sales and warranties. Contact the Dealer Section if you have a complaint against a dealer or manufacturer.

The Dealer Section won`t resolve your Lemon Law complaint for you, but it will give you more information about using your Lemon Law rights.

Dealer Section
Wisconsin Department of Transportation
P.O. Box 7909
Madison, Wisconsin 537077909
(608) 2661425
dealers.dmv@dot.state.wi.us

U.S. DOT Auto Safety Hotline
If you own a car or truck that you feel has a safety defect you should report the problem to the Hotline at the National Highway Traffic Safety Administration (NHTSA) of the U.S. Department of Transportation (DOT).

The DOT Auto Safety Hotline specializes in gathering information about safety problems in motor vehicles and equipment and is your chance to help identify these problems which sometimes lead to recalls. The Hotline can be dialed toll free at 1888DASH2DOT (18883274236) or you can now file your vehicle safety defect report online at http://www.nhtsa.dot.gov/hotline.

Manufacturer arbitration programs:
Arbitration is an informal way to resolve your complaint without going to court. Arbitrators—often volunteers from the community—decide your case based on information you and the manufacturer provide. If your manufacturer has an arbitration program certified by WisDOT, you must use it before suing under the Lemon Law. If it is not certified, you do not have to use it. In either case, arbitration is free, you don`t need a lawyer, and you don`t have to accept a decision you don`t like.

Certified by the State of Wisconsin:

BBB Auto Line
BBB Serving Wisconsin
10101 W. Greenfield Ave. Suite 125
Milwaukee, WI 53214
18009555100
(Audi, General Motors, Hyundai, Isuzu, Porsche, Saturn, Volkswagen)
(also noncertified for Acura, AM General, Geo, Honda, Infiniti, Kia, Lexus, Nissan, Subaru)

Dispute Settlement Board
P.O. Box 5120
Southfield, MI 480865120
(800) 4283718
(Ford, Lincoln, Mercury, Merkur)

Not Certified by the State of Wisconsin:

National Center for Dispute Settlement
2777 Stemmons Freeway, Ste 650
Dallas, TX 75207
(214) 6382700
(Chrysler, Dodge, Jeep, Plymouth, Toyota)

Other Wisconsin Lemon Law FAQs

Q: What Is A Lemon?
A: A new vehicle that is no more than a year old and still under warranty is a lemon if it has a serious defect the dealer can`t fix in four attempts, or if it has one or … More
Q: What Defects Are Covered?
A: A defect covered by the Lemon Law must seriously affect the use, value or safety of your vehicle and must be covered by the warranty. An irritating rattle may not be … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The law covers any new car, truck, motorcycle or motor home you buy or lease in Wisconsin, even if you register the vehicle in another state. It also covers a … More
Q: What Is The Term Of Protection?
A: The Lemon Law includes no deadline for filing a Lemon Law suit; a court would decide if your case were too old. Some attorneys maintain that the limit would be six or … More
Q: Is My Vehicle A Lemon?
A: Your vehicle is a lemon if all of the following statements are true: You bought or leased a vehicle in Wisconsin. The vehicle is a car, truck, motorcycle or motor … More
Q: I Think I Have A Lemon. What Should I Do?
A: Get a repair order for every repair visit, even if the shop doesn`t diagnose the problem or attempt a repair. A repair order should show the problem you report, and … More

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