Can My Complaint Be Resolved Quickly?

TxDOT will contact the manufacturer and dealer about your complaint. The manufacturer may send one of its experts to the dealership to help identify and fix the problem. If your vehicle is satisfactorily repaired, your case is resolved.

If the vehicle is not repaired, TxDOT may send a technical expert to meet with you and representatives for the dealer and the manufacturer. At the meeting, TxDOT`s expert will help settle the dispute, if possible. In many cases, the complaint is resolved at this stage, within 30 to 60 days after the complaint was filed.

If the complaint is not settled, a hearing will be necessary.

Other Texas Lemon Law FAQs

Q: What Is The Lemon Law?
A: The Texas Lemon Law is a state law that helps consumers who buy or lease new motor vehicles and have repeated problems getting their vehicles properly repaired. The … More
Q: Is There Any Relief Available To Purchasers Of Used Cars?
A: The relief available to used motor vehicle buyers is limited to repairs only, if the vehicle is still under the original factory warranty. More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The Lemon Law applies to new vehicles, including cars, trucks, vans, motorcycles, allterrain vehicles motor homes and towable recreational vehicles (TRVs) that … More
Q: What Vehicles Are Not Covered Under The Lemon Law?
A: The law does not cover used motor vehicles (including program vehicles), repossessed vehicles, nontravel trailers, boats or farm equipment. Neither does it cover … More
Q: How Do I Know If My Vehicle Is A Lemon?
A: A motor vehicle may be declared a lemon if it meets all of the following conditions: The vehicle has a serious defect or abnormal condition. The defect or condition is … More
Q: How Many Chances Does The Dealer Get To Fix The Vehicle?
A: The law presumes you have given the manufacturer or authorized dealer a reasonable number of attempts to fix the defect if you pass one of these tests. The mileage … More
Q: How Long Do I Have To File A Complaint?
A: A Lemon Law complaint must be filed within six months following the earlier of : expiration of the express warranty term; 24 months; or 24,000 miles following the date … More
Q: I Think I Have A Lemon. What Doi Do?
A: If your dealership does not seem to be able to correct the problems with your vehicle, send a letter, preferably by certified mail, to the manufacturer. The owner`s … More
Q: How Do I File A Complaint?
A: Your complaint must be in writing. Complaint Form (Click to View, Right Click to Save). If you want your vehicle replaced or repurchased, you must send a $35 … More
Q: What Is A Lemon Law Hearing?
A: A Lemon Law hearing is your opportunity to prove to an Administrative Law Judge ( ALJ ) that your vehicle is a lemon. You must present your own testimony or that of … More