What Arbitration Programs Are Available To Me?

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What Arbitration Programs Are Available To Me?

Manufacturer Sponsored Arbitration
Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a defective vehicle must contact the manufacturer`s representative listed in the owner`s manual to try to solve the problem.

An owner may agree to resolve a problem through arbitration.
The arbitrator`s decision is binding on the manufacturer, but not the owner.
Owners may still pursue their Lemon Law rights through a lawsuit if not satisfied with an arbitration decision.

If the manufacturer sponsors an arbitration program, it must be used before a Lemon Law lawsuit can be filed in Pennsylvania.

State Arbitration
Some states sponsor an arbitration program that can be used if a particular manufacturer has no program of its own, or if the buyer is not satisfied with the result of manufacturersponsored arbitration.

Pennsylvania does not have its own arbitration program.

Other Pennsylvania Lemon Law FAQs

Q: What Vehicles Are Covered Under The Lemon Law?
A: The Pennsylvania Automobile Lemon Law applies to any new vehicle purchased and registered in Pennsylvania for personal or family use and designed to transport up to 15 … More
Q: What Must A Seller Give Me When I Buy A New Car?
A: The seller of a new car must give you: A copy of the Buyers Rights; and A list of the manufacturers zone offices, with their addresses and phone numbers. More
Q: How Long Is The Pennsylvania Lemon Law Warranty Period?
A: The Lemon Law applies to problems or defects that are discovered within: One year after delivery of the vehicle to the buyer; or The first 12,000 miles; or The term of … More
Q: What Defects Are Covered Under The Lemon Law?
A: The Lemon Law applies to any defect, problem, or condition that substantially impairs a vehicles use, value, or safety. The Lemon Law does not apply to any defect or … More
Q: I Think I Have A Lemon, What Do I Do?
A: You must bring the car to a manufacturerauthorized service center or dealer for repair. If the car cannot be delivered: You must notify the manufacturer in … More
Q: Under What Conditions Do I Qualify For A Refund Or Replacement?
A: A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem after a reasonable number of attempts. The … More
Q: What If I Am Not Satisfied With The Arbitration Results?
A: If you are not satisfied with the results of arbitration, or if arbitration was not available or could not be used, you can file a lawsuit against the manufacturer in … More
Q: Where Can I Get More Information About The Lemon Law?
A: Office of the Attorney General Commonwealth of Pennsylvania Strawberry Square Harrisburg, PA 17120 www.attorneygeneral.gov/ppd/bcp/index.htm Pennsylvania Bar … More