Under What Conditions Do I Qualify For A Refund Or Replacement?

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Under What Conditions Do I Qualify For A Refund Or Replacement?

A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem after a reasonable number of attempts.

The manufacturer has failed to correct a problem if it still exists after:

Three repair attempts; or
The vehicle has been out of service (due to the problem) for a total of 30 days.
- Whenever the vehicle is returned for service or repair, the manufacturer or dealer must provide an itemized statement of all work performed, including parts and labor.

The buyer then has the option to:

Get a comparable new car from the manufacturer of equal value; or
Return the vehicle for a refund of the full purchase price, including all costs paid by the buyer (such as taxes, tags, and delivery fees).
- A reasonable deduction or offset is subtracted from the price to account for the buyers use of the vehicle. This cannot be more than ten cents per mile driven or 10% of the vehicles purchase price, whichever is less.
- The manufacturer must pay any refund within 30 days.

Other Pennsylvania Lemon Law FAQs

Q: What Vehicles Are Covered Under The Lemon Law?
A: The Pennsylvania Automobile Lemon Law applies to any new vehicle purchased and registered in Pennsylvania for personal or family use and designed to transport up to 15 … More
Q: What Must A Seller Give Me When I Buy A New Car?
A: The seller of a new car must give you: A copy of the Buyers Rights; and A list of the manufacturers zone offices, with their addresses and phone numbers. More
Q: How Long Is The Pennsylvania Lemon Law Warranty Period?
A: The Lemon Law applies to problems or defects that are discovered within: One year after delivery of the vehicle to the buyer; or The first 12,000 miles; or The term of … More
Q: What Defects Are Covered Under The Lemon Law?
A: The Lemon Law applies to any defect, problem, or condition that substantially impairs a vehicles use, value, or safety. The Lemon Law does not apply to any defect or … More
Q: I Think I Have A Lemon, What Do I Do?
A: You must bring the car to a manufacturerauthorized service center or dealer for repair. If the car cannot be delivered: You must notify the manufacturer in … More
Q: What Arbitration Programs Are Available To Me?
A: Manufacturer Sponsored Arbitration Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a … More
Q: What If I Am Not Satisfied With The Arbitration Results?
A: If you are not satisfied with the results of arbitration, or if arbitration was not available or could not be used, you can file a lawsuit against the manufacturer in … More
Q: Where Can I Get More Information About The Lemon Law?
A: Office of the Attorney General Commonwealth of Pennsylvania Strawberry Square Harrisburg, PA 17120 www.attorneygeneral.gov/ppd/bcp/index.htm Pennsylvania Bar … More