I'm Still Not Satisified. What's Next?

You may sue the manufacturer or participate in an approved arbitration program. The Better Business Bureau offers AUTO LINE, a free and easy way to resolve car problems. In fact, if your car is a Chevrolet, Pontiac, Oldsmobile, Buick, Cadillac, Chevy/GEO/ or GM Truck, you can use AUTO LINE for most engine or transmission problems. In some cases, current ownership is not required to get reimbursement of past repairs. Other cars eligible for AUTO LINE are Honda, Acura, Volkswagen, Audi, Nissan, Infinity, Saab, Saturn, Sterling, Toyota, Alfa Romeo, Izuzu, Hyundai, Kia, Lexus, Hummer, Land Rover, Range Rover and Porsche. To file a complaint through the Bureau`s AUTO LINE program call (800) 9555100.

You may also participate in the New York State Attorney General`s arbitration program upon payment of a $200 filing fee. This program is open to all car models but accepts lemon law replacement or buy back requests only.

Other New York Lemon Law FAQs

Q: What Is The New Car Lemon Law?
A: The New Car Lemon Law (General Business Law 198a) provides a legal remedy for consumers who are buyers or lessees of new cars and certain used cars (see next … More
Q: What Vehicles Are Covered Under The New Car Lemon Law?
A: The law covers both new and used cars, including demos, which satisfy the following four conditions: The car was covered by the manufacturer`s new car warranty at the … More
Q: What Is The New Car Lemon Law Term Of Protection?
A: The term of protection is for the first two years or 18,000 miles from date of delivery, whichever is reached first. It is during this term of protection that you must … More
Q: What Types Of Defects Are Covered?
A: It covers defects that are covered by the warranty; that substantially impair the use, safety, or market value of the vehicle; and that were not caused by an accident, … More
Q: What If My Problem Does Not Fit The Requirements Of My State's Lemon Law?
A: If your vehicle does not meet the term of protection or other specifics of the Lemon Law, it does not mean that your rights stop there. You still may be able to invoke … More
Q: I Think I Have A Lemon. What Should I Do?
A: If you experience problems, you must report them to the manufacturer or authorized dealer who must correct them free of charge. If the same problem cannot be repaired … More
Q: What Are My Options?
A: If your manufacturer either fails to make a final attempt to repair the defect, or if the defect still exists after such an attempt, you may seek to receive a … More
Q: Does The State Of New York Have A Used Car Lemon Law?
A: Yes, it is New York General Business Law, § 198b The law requires dealers to give consumers of used cars a written warranty, to repair—free of … More
Q: What Types Of Vehicles Are Covered Under The Used Car Lemon Law?
A: This law covers a used vehicle that satisfies all of the following conditions: It was purchased, leased, or transferred after the expiration of the New Car Lemon Law`s … More
Q: What Types Of Vehicles Are Not Covered Under The Used Car Lemon Law?
A: The law does not cover used motorcycles, motor homes, offroad vehicles, and classic cars registered under section 401 of the vehicle and traffic law. The law does … More