What Do I Have To Do In Order To File A Lemon Law Claim?

Before you can file a claim under the Lemon Law in the Division of Consumer Affairs, you must give the manufacturer one final chance to repair the defect. A letter to the manufacturer (not the dealer) must be sent by certified mail, return receipt requested, stating that you may have a claim and that you are giving the manufacturer one last chance to repair the defect. The manufacturer should be allowed ten days following the date on the certified mail return receipt to repair the vehicle. Contact the Division of Consumer Affairs` Lemon Law Unit for the address of the manufacturer`s regional office, to which you should send your letter.

In sending your letter, remember:

A letter can be sent to the manufacturer after your second unsuccessful attempt to repair the same problem or if the defects still exist after 20 cumulative days out of service.
Your letter must be sent by certified mailreturn receipt requested.
It must be sent before 18,000 miles or two years, whichever occurs first.
Address the letter to the manufacturer.
Be sure to include your name, address and telephone number.

If, after contacting the manufacturer, your problem(s) still exist, you should send the Lemon Law Unit photocopies of the final repair letter, the certified mail return receipt, and repair orders and a brief description of the manufacturer`s response. At this time you should also request an application for Lemon Law Dispute Resolution.

Other New Jersey Lemon Law FAQs

Q: What Is The Lemon Law?
A: The Lemon Law applies to anyone who buys, leases or registers a new car or motorcycle in New Jersey. The intent of the law is to require the manufacturer of a new … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: What Are Covered Defects?
A: The Lemon Law applies to any defect, problem, or condition that substantially impairs a vehicles use, value, or safety. The Lemon Law does not apply to any defect or … More
Q: What Is The Covered Warranty Period?
A: The Lemon Law applies to problems or defects that are discovered within: Two years after delivery of the vehicle to the buyer; or The first 18,000 miles, whichever … More
Q: What Is Not Covered?
A: The Lemon Law does not cover vehicles registered for commercial use. The Lemon Law does not cover the living quarters of motor homes. The Lemon Law does not cover the … More
Q: How Long Should The Repair Take?
A: The Lemon Law allows the manufacturer a reasonable amount of time to repair or correct the defect. A reasonable amount of time means three repair attempts for the same … More
Q: Under What Conditions Do I Qualify For A Manufacturer Refund Or Replacement For My Lemon?
A: A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem within a reasonable time. The manufacturer is … More
Q: What Recourse Do I Have If The Manufacturer Rejects My Lemon Law Claim?
A: If the manufacturer does not accept your Lemon Law claim and will not refund your money or replace your vehicle, you have three choices. You may: ask for a hearing … More
Q: What Arbitration Programs Are Available To Me?
A: Manufacturer Sponsored Arbitration Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a … More
Q: How Does The Arbitration Hearing Work?
A: The Lemon Law gives consumers the chance to have their cases heard before an administrative law judge in the Office of Administrative Law. You have the right to hire … More

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