Under What Conditions Do I Qualify For A Manufacturer Refund Or Replacement For My Lemon?
A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem within a reasonable time.
The manufacturer is presumed to have failed to correct a problem if it still exists after:
- Three repair attempts; or
- The vehicle has been out of service (due to the problem) for a total of 20 days.
- Whenever the vehicle is returned for service or repair, the manufacturer or dealer must provide an itemized statement of repair which includes:
- Diagnosis made;
- All work performed;
- General description of the problem;
- Amount charge for parts and labor, if paid for by you;
- Date and odometer reading when the vehicle was submitted for repair; and
- Date and odometer reading when the vehicle was made available to you.
- Whenever the vehicle is returned for service or repair, the manufacturer or dealer must provide an itemized statement of repair which includes:
You then has the option to:
- Get a comparable vehicle from the manufacturer of equal value; or
- Return the vehicle for a refund of the full purchase price, including all costs paid by the buyer (such as taxes, tags, and delivery fees).
- A reasonable deduction or offset is subtracted from the price to account for your reasonable use of the vehicle.
Other New Jersey Lemon Law FAQs
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Q:
What Is The Lemon Law?
A: The Lemon Law applies to anyone who buys, leases or registers a new car or motorcycle in New Jersey. The intent of the law is to require the manufacturer of a new … More -
Q:
What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More -
Q:
What Are Covered Defects?
A: The Lemon Law applies to any defect, problem, or condition that substantially impairs a vehicles use, value, or safety. The Lemon Law does not apply to any defect or … More -
Q:
What Is The Covered Warranty Period?
A: The Lemon Law applies to problems or defects that are discovered within: Two years after delivery of the vehicle to the buyer; or The first 18,000 miles, whichever … More -
Q:
What Is Not Covered?
A: The Lemon Law does not cover vehicles registered for commercial use. The Lemon Law does not cover the living quarters of motor homes. The Lemon Law does not cover the … More -
Q:
How Long Should The Repair Take?
A: The Lemon Law allows the manufacturer a reasonable amount of time to repair or correct the defect. A reasonable amount of time means three repair attempts for the same … More -
Q:
What Do I Have To Do In Order To File A Lemon Law Claim?
A: Before you can file a claim under the Lemon Law in the Division of Consumer Affairs, you must give the manufacturer one final chance to repair the defect. A letter to … More -
Q:
What Recourse Do I Have If The Manufacturer Rejects My Lemon Law Claim?
A: If the manufacturer does not accept your Lemon Law claim and will not refund your money or replace your vehicle, you have three choices. You may: ask for a hearing … More -
Q:
What Arbitration Programs Are Available To Me?
A: Manufacturer Sponsored Arbitration Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a … More -
Q:
How Does The Arbitration Hearing Work?
A: The Lemon Law gives consumers the chance to have their cases heard before an administrative law judge in the Office of Administrative Law. You have the right to hire … More
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