How Does The Arbitration Hearing Work?

The Lemon Law gives consumers the chance to have their cases heard before an administrative law judge in the Office of Administrative Law. You have the right to hire an attorney. An attorney is not required for this hearing but it may be to your advantage to have one present. The Lemon Law Unit does not provide legal representation for the consumer. The manufacturer, however, will be represented by an attorney. If you are successful in proving your case, you will be reimbursed any reasonable attorney`s fees incurred.

Important
To qualify for a hearing before an administrative law judge:

You must have allowed the manufacturer three chances to repair substantially the same defects(s) OR your vehicle must have been out of service due to repairs for a total of 20 cumulative calendar days for a single problem or a series of problems.
You must have notified the manufacturer in writing of its final chance to repair the defect, within the term of protection:18,000 miles or two years, whichever occurs first.
You must have given the manufacturer that final chance to repair the vehicle, and you must have the certified mail return receipt proving that the manufacturer received the final chance notification.

Other New Jersey Lemon Law FAQs

Q: What Is The Lemon Law?
A: The Lemon Law applies to anyone who buys, leases or registers a new car or motorcycle in New Jersey. The intent of the law is to require the manufacturer of a new … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: What Are Covered Defects?
A: The Lemon Law applies to any defect, problem, or condition that substantially impairs a vehicles use, value, or safety. The Lemon Law does not apply to any defect or … More
Q: What Is The Covered Warranty Period?
A: The Lemon Law applies to problems or defects that are discovered within: Two years after delivery of the vehicle to the buyer; or The first 18,000 miles, whichever … More
Q: What Is Not Covered?
A: The Lemon Law does not cover vehicles registered for commercial use. The Lemon Law does not cover the living quarters of motor homes. The Lemon Law does not cover the … More
Q: How Long Should The Repair Take?
A: The Lemon Law allows the manufacturer a reasonable amount of time to repair or correct the defect. A reasonable amount of time means three repair attempts for the same … More
Q: Under What Conditions Do I Qualify For A Manufacturer Refund Or Replacement For My Lemon?
A: A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem within a reasonable time. The manufacturer is … More
Q: What Do I Have To Do In Order To File A Lemon Law Claim?
A: Before you can file a claim under the Lemon Law in the Division of Consumer Affairs, you must give the manufacturer one final chance to repair the defect. A letter to … More
Q: What Recourse Do I Have If The Manufacturer Rejects My Lemon Law Claim?
A: If the manufacturer does not accept your Lemon Law claim and will not refund your money or replace your vehicle, you have three choices. You may: ask for a hearing … More
Q: What Arbitration Programs Are Available To Me?
A: Manufacturer Sponsored Arbitration Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a … More

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