The Problem Still Exists, What Should I Do Next?
You should send notification of the final opportunity to repair by certified mail, return receipt requested, to the manufacturer`s regional office. (See sample below.) You may get this address from our online Automobile Manufacturer Address List. Notifying the manufacturer directly by mail and keeping copies of your letters is the best way to document that the manufacturer was provided a final repair opportunity.
At the end of the 7 business days, you may pick up your vehicle. The manufacturer may choose not to use this final opportunity to attempt repair. If after the seven business days, the substantial defect has not been repaired, or has been repaired and recurs, you have the right to a refund or replacement under the Lemon Law. If the manufacturer does not comply voluntarily, you may request an arbitration hearing.
Other Massachusetts Lemon Law FAQs
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What Is The Lemon Law?
The Massachusetts Lemon Law protects consumers who have serious defects in their new cars. The law defines a lemon as a new or leased motor vehicle that has a defect … more -
What Vehicles Are Covered Under The Lemon Law?
Any new car, motorcycle, van or truck bought in Massachusetts from a newcar dealer for personal or family purposes is covered by the Lemon Law for the term of … more -
What Is Not Covered By The Lemon Law?
autohomes; vehicles built primarily for offroad use; vehicles used primarily for business purposes; vehicles with defects caused by owner negligence, … more -
What Is The Lemon Law Term Of Protection?
The term of protection is one year or 15,000 miles of use from the date of original delivery, whichever comes first. This means that the defects you are complaining … more -
What Is Considered A Substantial Impairment?
The Lemon Law only covers serious defects—those which substantially impair the use, marketvalue or safety of the vehicle. The law does not list the defects … more -
What Is Considered A Reasonable Number Of Repair Attempts?
The Lemon Law gives the manufacturer, its agent or authorized dealer a reasonable number of attempts to repair the substantial defect. This standard is met if, within … more -
What Can I Expect If I Choose To Have The Manufacturer Give Me A Replacement Vehicle?
If your vehicle qualifies as a lemon and the manufacturer offers you a replacement vehicle, it must be one that is acceptable to you. You are free to reject a … more -
What Can I Expect If I Choose To Have The Manufacturer Give Me A Refund?
New Vehicles: If you choose to get a refund, you will receive the full contract price of the vehicle including all credits and allowances for any tradein … more -
What Are My Options If The Manufacturer Does Not Replace The Vehicle Or Offer A Refund?
If the manufacturer will not refund your money or replace the vehicle, you have several options. You may seek mediation, arbitration, or file suite in court. … more -
Where Can I Get Additional Information?
For information on your rights under the Lemon Law, to obtain an arbitration application, or case hearing information: Office of Consumer Affairs and Business … more
