What Are My Responsibilities As A Consumer?

Simply because there have been a reasonable number of attempts to repair a defect does not, in itself, make a consumer automatically eligible for a refund or replacement vehicle.

Notify the manufacturer or authorized dealer of the problem during the warranty period or during the year following delivery of the vehicle, whichever is the earlier date.

If the manufacturer has an informal dispute settlement program, and most do, the consumer must first attempt to resolve the complaint through this program.

If the consumer is still dissatisfied after taking these steps, he or she should contact an attorney or file a complaint with the Attorney General`s Office.

Other Kansas Lemon Law FAQs

Q: What Is The Purpose Of The Lemon Law?
A: The Lemon Law provides consumers who are the first purchaser/lessee of a new motor vehicle, which is registered for a gross weight of 12,000 pounds or less, a … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: How Do I Protect Myself Under The Lemon Law?
A: As a consumer, you never know if the vehicle you purchase/lease will turn out to be a lemon. However, there are several things you can do to take full advantage of the … More
Q: What Is The Manufacturer's Responsibility To Repair, Refund Or Replace?
A: Essentially, the Lemon Law requires manufacturers to meet the terms of all warranties. The manufacturer must repair or correct any defect or condition which … More
Q: I Think I Qualify For A Vehicle Refund Or Replacement. What Do I Do Next?
A: Contact the dealer from whom you purchased/leased the vehicle and voice your position. Try to speak with the owner of the dealership. If that is not possible, speak … More
Q: Where Can I Get More Information About The Lemon Law?
A: Kansas Office of the Attorney General Consumer Protection Division 301 SW 10th Avenue Topeka, KS 666121597 Consumer Hotline: 8004322310 (MF 8 a.m. … More

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