I Think I Qualify For A Vehicle Refund Or Replacement. What Do I Do Next?

Contact the dealer from whom you purchased/leased the vehicle and voice your position. Try to speak with the owner of the dealership. If that is not possible, speak with the general manager or new vehicle sales manager.
Write to the manufacturer explaining your position.
File a complaint with the appropriate dispute settlement program for the manufacturer.
Finally, if you have not obtained satisfactory results after taking these steps, contact an attorney or file a complaint with the Attorney General`s Office.

See your automobile`s owner`s manual, warranty information or your dealer for the address of the manufacturer`s regional office.

A list of arbitration programs for the respective manufacturers is included in this information.

Chrysler Customer Satisfaction Arbitration Board
P.O. Box 25668
Overland Park, Kansas 662255668
Ford Consumer Appeals Board
P.O. Box 5120
Southfield, Michigan 480865120
Industry ThirdParty Dispute Resolutions Programs
BBA/AUTOLINE
Handles
Acura, Alfa Romeo, AM General, Audi, Buick
Cadillac, Chevrolet, GMC Truck, Honda, Hyundai
Infiniti, Isuzu, Kia, Land Rover, Lexus
Nissan, Oldsmobile, Pontiac, Porsche, Saturn
Toyota, Volkswagen
Leavenworth, Wyandotte, Johnson, Miami and Linn Counties
Better Business Bureau
306 E 12th St, Suite 1024
Kansas City, Missouri 64106
(816)4217800
Atchison, Brown, Doniphan, Geary, Franklin, Jackson, Jefferson, Lyon, Marshall, Morris, Nemaha, Osage, Pottawatomie, Riley, Shawnee, Douglas and Wabaunsee Counties
Better Business Bureau
501 Jefferson, Suite 24
Topeka, Kansas 666071190
(785)2320454
Sedgwick and All Other Kansas Counties
Better Business Bureau
328 Laura
Wichita, Kansas 67211
(316)2633146
Statewide Autoline 18009555100

For further information or to file a complaint, please write to the Attorney General, Consumer Protection Division, Kansas Judicial Center, Topeka, Kansas 66612, or call the tollfree Consumer Hotline, 18004322310. Leave your name, number and subject of your inquiry with the receptionist and an agent will return your call promptly.

Other Kansas Lemon Law FAQs

Q: What Is The Purpose Of The Lemon Law?
A: The Lemon Law provides consumers who are the first purchaser/lessee of a new motor vehicle, which is registered for a gross weight of 12,000 pounds or less, a … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: How Do I Protect Myself Under The Lemon Law?
A: As a consumer, you never know if the vehicle you purchase/lease will turn out to be a lemon. However, there are several things you can do to take full advantage of the … More
Q: What Is The Manufacturer's Responsibility To Repair, Refund Or Replace?
A: Essentially, the Lemon Law requires manufacturers to meet the terms of all warranties. The manufacturer must repair or correct any defect or condition which … More
Q: What Are My Responsibilities As A Consumer?
A: Simply because there have been a reasonable number of attempts to repair a defect does not, in itself, make a consumer automatically eligible for a refund or … More
Q: Where Can I Get More Information About The Lemon Law?
A: Kansas Office of the Attorney General Consumer Protection Division 301 SW 10th Avenue Topeka, KS 666121597 Consumer Hotline: 8004322310 (MF 8 a.m. … More

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