California Certified Arbitration Programs

In California, some manufactureres voluntarily seek certification of their arbitration programs from the Department of Consumer Affairs Arbitration Review Program.

These statecertified arbitration programs hear and render decisions about consumers warranty problems with their vehicles. The Arbitration Review Program monitors these programs for compliance with state and federal laws and investigates consumer complaints about their operations. The Arbitration Review program does not review programs decisions

Certified Arbitration Program

Council of Better Business Bureaus, Inc.
``Auto Line.
4200 Wilson Boulevard, Suite 800.
Arlington, Virginia 22203.
18009555100.

Manufacturers Represented: Alfa Romeo, General Motors (includes Buick, Cadillac, Chevrolet, GMC, GEO, Pontiac, Oldsmobile), Honda (includes Acura), Hyundai, Isuzu, Kia, Maserati, Nissan (includes, Infinity), Peugeot, Porsche, Sterling, Land Rover (includes Range Rover), Rolls Royce (includes Bentley), Saab, Saturn, Volkswagen (includes Audi).

Chrysler Customer Arbitration Board(Northern California).
P. O. Box 280400.
San Francisco, CA 94128.
(Southern California).
P. O. box 885.
La Mirada, CA 90637.
18002795343.

Manufacturers Represented: Chrysler (includes Dodge, Eagle, Jeep, Plymouth)

Dispute Settlement board.
(formerly ford Consumer Appeals board.
P. O. Box 5120.
Southfield, Michigan 480865120.
18006882429.

Manufacturers Represented: Ford (includes Lincoln, Mercury, Merkur)

Please Note: Manufactureres that do not have arbitration programs include: AM General (Hummer), BMW, Daihatsu, Ferrari, Jaguar, Lexus, Lotus, Mazda, Mercedes Benz, Mitsubishi, Subaru, Suzuki, Toyota, Volvo, Yugo. Please check your owner`s manual to find out if your vehicle`s manufacturer offers an arbitration program.

Other California Lemon Law FAQs

Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: Am I Required To Go Through Arbitration Before Pursuing A Lemon Law Claim?
A: No. The California Lemon Law does not require the consumer to participate in arbitration that may be offered by the vehicle manufacturer in order to pursue a Lemon Law …
Q: Am I Required To Notify The Vehicle Manufacturer And Give Them A Opportunity To Repair A Problem Before Pursuing A Lemon Law Cla
A: No. So long as the manufacturer`s authorized warranty repair facility has had a reasonable number of opportunities to repair a warranty problem, the manufacturer need … More
Q: Does The Lemon Law Apply To Vehicles That Are Older Than One Or Two Years?
A: Yes. As long as the vehicle is having warranty problems, the Lemon Law potentially can apply no matter hold old the vehicle is. The Lemon Law may also apply to a … More
Q: Does The Lemon Law Apply To Vehicle That Have In Excess Of 12,000 Miles, Or 12 Months?
A: Yes. As long as the vehicle is having warranty problems, the Lemon Law may apply no matter what the odometer reading is on the vehicle.
Q: Is There A Specific Number Of Repair Attempts That Must Be Completed In Order To Have A Valid Lemon Law Claim?
A: No. There must be a reasonable number of repair attempts. The definition of what constitutes a reasonable number of repair attempts will vary given the vehicles … More
Q: Does The Lemon Law Apply Only To Passenger Cars?
A: No. The Lemon Law applies not only to passenger cars, but also to trucks, SUV`s, vans, motorcycles, and all consumer goods that are covered by a manufacturers warranty … More
Q: Does The Lemon Law Apply To Vehicles That Are Purchased Used?
A: Yes. The Lemon Law can apply to a used vehicle. The vehicle must be covered by a warranty.
Q: Does The Lemon Law Apply To Minor Defects, Or Only Significant Defects?
A: The SongBeverly Act applies to defects which constitute a substantial impairment to the use, value or safety of the vehicle to the owner or lessee. Therefore, … More
Q: What Am I Entitled To Under The California Lemon Law?
A: If you financed or leased your vehicle, you are entitled to get back your down payment (or lease inception fee), government fees, tradein equity, license fees and … More