How Long Should The Repair Attempt Process Take?

The Lemon Law allows the manufacturer a reasonable number of attempts to repair or correct the defect. A reasonable number means three (3) repair attempts for the same defect or a total of 30 cumulative days out of service because of a series of defects or repairs. Also, a reasonable number of attempts to repair may consist of five (5) or more attempts, on separate occasions, to repair varying nonconformities that together substantially impair the use and value of your vehicle.

Final repair attempt. Before you can file a claim under the Lemon Law, you must give the manufacturer one final chance to repair the defect. You must send a letter to the manufacturer (not the dealer) by certified mail, return receipt requested, stating that you may have a claim and that you are giving the manufacturer one last chance to repair the defect.

This letter should be mailed after the third unsuccessful repair attempt. Consult your owner`s manual for address information. Keep a photocopy of the letter for your records and your certified mail receipt as proof that the letter was received by the manufacturer.

After receiving your letter, the manufacturer has ten (10) calendar days to schedule a final repair attempt. If the manufacturer does not schedule the final repair attempt timely, or if the defect is not repaired within ten (10) days after the scheduled repair attempt, or you have a right to demand a replacement vehicle or a refund.

You must maintain a copy of your letter and the return receipt verification before you can file a claim under the Lemon Law.

Other Arkansas Lemon Law FAQs

Q: Who Is Covered Under The Lemon Law?
A: Any consumer who buys or leases, and registers a new motor vehicle in the State of Arkansas is covered by the Lemon Law. If the vehicle is transferred to someone else … More
Q: What Vehicles Are Covered Under The Lemon Law?
A: The following table summarizes what is covered, how many times the vehicle has to be repaired for the same defect and the warranty period. Vehicles Covered Repair … More
Q: Under What Conditions Does The State Consider My Vehicle A Lemon?
A: The law creates what is known in legal terminology as a presumption; the Lemon Law presumes that you are entitled to a refund or replacement if the manufacturer or its … More
Q: Getting Your Vehicle Repaired
A: It is very important that you report any defect or condition directly to the manufacturer or to the dealer immediately. It is also important that you keep all repair … More
Q: Who Pays For The Repairs?
A: Most manufacturers` warranties on purchased vehicles cover repairs for at least the first year following the original delivery date or the first 12,000 miles, … More
Q: How Do I Get A Refund Or Replacement From The Manufacturer?
A: Replacement The manufacturer may offer to replace your original vehicle; however, you do not have to accept the offer. You may say NO and demand a refund. If … More
Q: How Can I Assert My Rights?
A: If the manufacturer does not accept your Lemon Law claim and will not refund your money or replace your vehicle, you must file for a hearing through the manufacturer`s … More
Q: Can The Manufacturer Resell Or Re-Lease A Lemon Vehicle?
A: Yes, but the dealer or leasing company must give the consumer who buys such a vehicle a written notice stating that the vehicle was returned to the manufacturer … More
Q: What Is The Law On Odometer Rollbacks?
A: It is illegal to tamper with an odometer. It is also illegal to sell or advertise any device for tampering with an odometer. Additionally, it is unlawful to operate a … More
Q: What If My Problem Does Not Fit The Requirements Of My State's Lemon Law?
A: You still may be able to invoke the Lemon Law as long as you can justify that the number of repair attempts or days out of service you encountered were unreasonable. … More