How do I resolve a dispute regarding billing, quality of repairs or warranties?

Document all transactions as well as your experiences with dates, times, expenses, and the names of people you dealt with. Talk to the shop manager or owner first. If that doesn`t work, contact your Attorney General or local consumer protection agency for help. These offices may have information on alternative dispute resolution programs in your community. Another option is to file a claim in small claims court.

The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.

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