Who Can I Call For Help?

Wisconsin Department of Transportation`s Dealer Section licenses and regulates dealers and manufacturers and helps resolve disputes about vehicle sales and warranties. Contact the Dealer Section if you have a complaint against a dealer or manufacturer.

The Dealer Section won`t resolve your Lemon Law complaint for you, but it will give you more information about using your Lemon Law rights.

Dealer Section
Wisconsin Department of Transportation
P.O. Box 7909
Madison, Wisconsin 53707­7909
(608) 266­1425

U.S. DOT Auto Safety Hotline
If you own a car or truck that you feel has a safety defect you should report the problem to the Hotline at the National Highway Traffic Safety Administration (NHTSA) of the U.S. Department of Transportation (DOT).

The DOT Auto Safety Hotline specializes in gathering information about safety problems in motor vehicles and equipment and is your chance to help identify these problems which sometimes lead to recalls. The Hotline can be dialed toll free at 1­888­DASH­2­DOT (1­888­327­4236) or you can now file your vehicle safety defect report online at http://www.nhtsa.dot.gov/hotline.

Manufacturer arbitration programs:
Arbitration is an informal way to resolve your complaint without going to court. Arbitrators—often volunteers from the community—decide your case based on information you and the manufacturer provide. If your manufacturer has an arbitration program certified by WisDOT, you must use it before suing under the Lemon Law. If it is not certified, you do not have to use it. In either case, arbitration is free, you don`t need a lawyer, and you don`t have to accept a decision you don`t like.

Certified by the State of Wisconsin:

BBB Auto Line
BBB Serving Wisconsin
10101 W. Greenfield Ave. Suite 125
Milwaukee, WI 53214
(Audi, General Motors, Hyundai, Isuzu, Porsche, Saturn, Volkswagen)
non­certified for Acura, AM General, Geo, Honda, Infiniti, Kia, Lexus, Nissan, Subaru)

Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086­5120
(800) 428­3718
(Ford, Lincoln, Mercury, Merkur)

Not Certified by the State of Wisconsin:

National Center for Dispute Settlement
2777 Stemmons Freeway, Ste 650
Dallas, TX 75207
(214) 638­2700
(Chrysler, Dodge, Jeep, Plymouth, Toyota)

The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.

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