How Many Chances Does The Dealer Get To Fix The Vehicle?

The law presumes you have given the manufacturer or authorized dealer a reasonable number of attempts to fix the defect if you pass one of these tests. The mileage requirements generally do not apply to TRVs.

If you have taken the vehicle to a dealership for repairs:

  • two times for the same problem or defect within the first 12 months or 12,000 miles, whichever comes first, and
  • twice more during the 12 months or 12,000 miles after the second repair attempt, and
  • the problem is still not repaired

If you have taken the vehicle for repair of a serious safety hazard:

  • once during the first 12 months or 12,000 miles, whichever comes first, and
  • once more during the 12 months or 12,000 miles following the first repair attempt, and
  • the problem is still not repaired

30­days test
If your vehicle has been out of service for repair because of problems covered by the warranty:

  • for a total of 30 days or more, not necessarily all at one time, during the first 24 months or 24,000 miles, and
  • there were two repair attempts during the first 12 months or 12,000 miles immediately after delivery, and
  • a substantial problem still exists

If a comparable loaner vehicle was provided while the vehicle was being repaired, that time does not count toward the 30 days.

The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.

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