What Do I Need To Do To Get A Refund Or Replacement Vehicle?

Before you request a refund or replacement you must first participate in any arbitration procedure the manufacturer may have established. This type mediation is know as an informal dispute settlement procedure. The decision reached by mediation is not binding on the consumer, only the manufacturer. The informal dispute settlement procedure must:
  1. set up requirements for consumer notification;
  2. be free from the manufacturer`s influence
  3. be free of charge to the consumer;
  4. generally settle the dispute within 40 days

The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.

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