What Arbitration Programs Are Available To Me?
Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a defective vehicle must contact the manufacturer`s representative listed in the owner`s manual to try to solve the problem.
- An owner may agree to resolve a problem through arbitration.
- The arbitrator`s decision is binding on the manufacturer, but not the owner.
- Owners may still pursue their Lemon Law rights through a lawsuit if not satisfied with an arbitration decision.
If the manufacturer sponsors an arbitration program, a buyer is not required to first participate in the program before a Lemon Law lawsuit can be filed in New Jersey. A buyer may also use the state arbitration program rather than the manufacturers.
New Jersey has a state arbitration program run by the Division of Consumer Affairs. A buyer can submit a claim to the Division, and a hearing is then held. The Office of Administrative Law issues a decision, and the Director of the Division of Consumer Affairs then makes a final ruling. Once a final ruling is issued, the buyer cannot file a separate claim in Superior Court but the ruling itself can be appealed to the Appellate Division of the Superior Court.
The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.
Additional Lemon Law Articles
- What Is The Lemon Law?
- What Vehicles Are Covered Under The Lemon Law?
- What Are Covered Defects?
- What Is The Covered Warranty Period?
- What Is Not Covered?
- How Long Should The Repair Take?
- Under What Conditions Do I Qualify For A Manufacturer Refund Or Replacement For My Lemon?
- What Do I Have To Do In Order To File A Lemon Law Claim?
- What Recourse Do I Have If The Manufacturer Rejects My Lemon Law Claim?
- How Does The Arbitration Hearing Work?
- What Do I Do If I'm Not Satified With The Arbitration Results?
- Where Can I Get More Information?