What Are The Stipulations?

  • The defect or problem must substantially impair the use or the market value of the vehicle.
  • The defect or problem must not be the result of alteration, abuse or neglect by the owner or a person other than the dealer or repairing agent.
  • Any period of time that repairs are not performed for reasons that are beyond the control of the manufacturer, dealer or repairing agent is excluded from the 30­day period. This refers to situations such as labor disputes or natural disasters.
  • The owner must provide written notice via certified mail to the manufacturer and its dealer or repairing agent. Within 30 days after receiving the notice, the manufacturer may make another final attempt to repair the vehicle.
  • If you choose a refund over a replacement, the refund will not include any accrued finance charges. The manufacturer may also deduct an allowance for your use of the vehicle and for excess depreciation due to damage, neglect or abuse.
  • If the manufacturer has an approved informal dispute settlement procedure you will be required to arbitrate your dispute before going to court under the lemon law. If the program is not approved by the Attorney General it is your option to arbitrate or to proceed directly to court.

The information on this page is meant to provide a general overview of the law. The laws in your state and/or city may deviate significantly from those described here. If you have specific questions related to your situation you should speak with a local attorney.

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